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Google NewsAn AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess  WIREDA customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation  FortuneMadison boutique ‘Filthy Gorgeous’ empowering women with old-school customer service  WHNT.comThe death of customer service: why has it become so, so bad?  The GuardianIs anyone there? Why patience is wearing thin as customer service becomes more automated  cbc.caVerizon says Google AI for customer service agents has led to sales jump  ReutersSky says 2,000 jobs at risk at its customer service centres  BBCChanges at Social Security Administration may impact customer service, benefit payments, experts say  CNBCSky to cut 2,000 jobs at customer service centres and close three sites in UK  The Guardian

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